Kisan Suvidha Refund and Return Policy
At Kisan Suvidha, a unit of the Chamber of Business and Entrepreneur (India) Council, we are committed to ensuring the satisfaction of our customers. Our Refund and Return Policy is designed to be transparent and customer-friendly, ensuring that our users can shop with confidence on our Farmer Facilitation Portal.
Return Policy:
- Eligibility for Returns:
- Products can be returned within 15 days of receipt if they are in their original condition and packaging.
- Products must be unused, unaltered, and not damaged.
- Original receipts or proof of purchase must be presented for any return transaction.
- Non-Returnable Items:
- Perishable goods such as seeds and fertilizers are not eligible for return due to the nature of the products.
- Customized products that have been tailored or adapted to specific user requirements cannot be returned.
- Process for Returns:
- To initiate a return, please contact our support team at support@kishansuvidha.in or call us at +91-8470998957.
- You will be instructed to drop off the item at the nearest Kisan Suvidha district center or a courier pickup will be arranged for areas far from our centers.
Refund Policy:
- Condition for Refund:
- Upon receipt and inspection of the returned item, if it meets our return conditions, a refund will be processed.
- Refunds will include the cost of the product but exclude any delivery charges incurred during the purchase.
- Refund Method:
- Refunds will be processed based on the original method of payment.
- If the payment was made via credit card or digital wallet, the refund will be credited back to the same account.
- Timeframe for Refund:
- Refunds are typically processed within 7-10 business days after the returned item has been inspected and approved.
Exchanges:
- If a defective or incorrect item was delivered, we offer exchanges rather than refunds. Please contact our support team within 48 hours of product receipt to qualify for an exchange.
Support and Assistance: For any questions or clarification regarding our return and refund policy, or if assistance is needed in processing returns or refunds, please reach out to our customer support team at support@kishansuvidha.in or call +91-8470998957. Our support centers are located in all district centers, making it convenient for you to access assistance wherever you are.
We value your trust and strive to ensure that your experience with Kisan Suvidha meets your expectations. This policy is a testament to our commitment to providing quality products and exceptional customer service.